System Support

The primary mission of Systems Support is to keep JWL operational by accompanying staff, faculty, and students across the organization.

 

Staff, faculty, and students have access to the services provided by the Systems Support Help Desk. The Help Desk uses a triage method to address issues coming in from across the JWL network; when a new help desk request comes into our system we

  1. identify the issue, and then either
  2. resolve the issue directly, or
  3. connect the involved parties with the resources needed to resolve the issue.
     

Services provided by the Systems Support Help Desk include but are not limited to:

  • Blackboard (LMS) support
  • Password and NetID account support
  • Course Materials support
  • General Academic support
  • IT support
  • Curriculum Design & Production support

Help Desk Contact information:

Email: jwlhelp@jwl.org

 

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